How do I log in?
Answer : Click the ‘Login’ link at the top right-hand side of the
screen. You will be asked to fill in your username and password if you
have previously registered.If you haven’t registered before, then
click on ‘I’m a New Customer’ and the ‘Register’
button. You will then be asked to fill in your details.
When your registration
is complete you will be sent an e-mail to activate your account. (If this
e-mail is not received straight away check your spam filter).Click on
the link in this e-mail and then login using your username and password.
You will then be able to shop on the site.
How can I order online?
Answer : Step 1 : Choose your book's
If you know which book you want to buy, type the book title into the Search
bar at the top of your screen, then press Go.’ You will be taken
to a list of possible matches. You can click on ‘Add to Basket’
here or click on the book title and this will take you to a page containing
more book details including the price, format and a brief description.
You can also search for a book using the subject list which features various
age ranges, a Browse tool and an Advanced Search option.
Add the books to your shopping basket
Once you've decided which book/s you’d like to buy, simply click
on the ‘Add to Basket’ button. Note that you will need to
register on the website first if you haven’t already done so. If
you wish to buy more books simply click on the ‘Continue Shopping’
button and repeat Step 1. The basket will tally up the cost of all your
books. Please note that if the ‘Add to Basket’ button is not
shown on the book page then this item is not available to purchase.
Go to checkout
Once you’ve finished shopping and have reviewed your items and delivery
options, you now have the option to checkout. By clicking the ‘Checkout’
button you confirm that you intend to purchase all the items in your shopping
basket. If you haven’t already logged in, you will need to do so
at this stage to continue. If you haven’t registered, you can do
this at the Login page.
Confirm your delivery details
On the delivery details page you will have the option to enter or choose
the address that you want the books to be delivered to. You can manage
your addresses by clicking on ‘My Account’.
On this page you must enter your billing address. Note that the billing
address needs to be that at which your credit card is registered. These
details will be retained for future orders through the Hindi Book
website and you can update them in ‘My Account’. Once all
billing and delivery details (as necessary) have been completed, click
'Continue' to select a delivery method.
You are now in the secure page.
Simply check the address details and enter your payment details on the
form. You can manage your payment methods by clicking on ‘My Account’.
On this page, please check that your order details are correct and if
you are happy click on ‘Buy Now’. If you need to amend your
order you can ‘Change address’, ‘Change delivery method’
or ‘Edit order’ using the appropriate buttons. Note that you
will need to read and agree to the Shopping Terms before you can proceed.
By pressing 'Buy now' you are confirming the order and will be directed
to the payment page.
You should now receive notification that your order is being processed
and has been sent to our distribution company for fulfilment. A confirmation
email will be sent to the email address you have entered when registering
so that the order can be tracked. You may wish to print out a copy of
the receipt page for your records, or make a note of the order reference
number. You will also be sent an email confirming that your order has
been dispatched. All enquiries should be sent to Customer Services at
How do I look at my orders?
Answer : Make sure that you are logged in. Click on the 'Track Order' button
at footer / header of the screen. This will show you each of the orders you have
made and their status. Click on each one to see the details of your order.